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How virgo88 Protects Your Personal Data

At virgo88, your personal data — from account registration details to transaction records processed via DANA, OVO, GoPay, and QRIS — is handled under a clear, documented privacy…

Data Collected Only When NecessaryDANA, OVO, GoPay & QRIS Transactions CoveredNo Third-Party Marketing SharingAccount-Level Data EncryptionRight to Access & Delete Your Data
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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we use your data, want to request a copy of your personal information, or need to correct an entry on your account, our dedicated privacy support team is available seven days a week from 08:00 to 23:00 WIB. You can also reach our team from Bandung or anywhere across Indonesia via the channels below — responses to data requests are issued within five working days.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our privacy team handles data-access requests, correction requests, and deletion enquiries — available daily 08:00–23:00 WIB.

Email Support

Send your privacy request to our dedicated support email. Include your registered account username and a brief description of your request. We aim for a response within five working days.

In-Account Form

Navigate to Settings → Privacy → Submit a Request inside your virgo88 account. This form routes directly to our data-protection team and generates a reference number for your records.

DATA HANDLING STANDARDS

How We Handle, Store and Secure Your Data

Every data practice at virgo88 is designed around minimising what we hold and securing what we must.

Cookies & Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed on your device without your consent in the cookie banner.

Account Security Measures

Your account password is stored as a salted hash — never in plain text. Two-step verification is available under Security Settings and we strongly encourage you to activate it to protect your login.

Data Retention Policy

Account registration data is kept for the duration of your active account plus the legally required period thereafter. Payment references from OVO, QRIS, DANA, and GoPay follow the same retention window, after which they are deleted from active databases.

Third-Party Data Sharing

We share data with payment processors like DANA and GoPay only to complete your transaction. We do not sell, rent, or exchange your personal profile with advertisers or data brokers under any circumstance.

Your Right to Access & Delete

You may request a full export of the personal data we hold on your account at any time. You may also request deletion — where local law permits — via the in-account Privacy form or by emailing our support team.

Policy Updates & Notifications

When we update this Privacy Policy, we post a notice on the login page and send an in-account message at least seven days before the changes take effect, so you always know what we do with your data.

Your Privacy Questions, Answered by virgo88

The questions below cover the data topics we hear most often — from what we collect when you deposit via QRIS to how long we keep your account details. If your question is not listed here, our support team is available daily via live chat or email to provide a specific answer about your personal data.

We collect your name, email address, date of birth, and contact number at registration. Once you make a deposit via DANA, OVO, GoPay, or QRIS, the associated transaction reference is also logged. We do not store your e-wallet passwords or banking PIN.

Transaction references from QRIS, DANA, OVO, and GoPay are kept for the period required by applicable financial regulations — typically five years. After that period, the records are deleted from our active databases and removed from backup archives on a rolling schedule.

Yes. Navigate to Settings → Privacy → Submit a Request in your account, select 'Data Export', and we will prepare a downloadable file within five working days. The export covers registration data, login history, and payment transaction references where local law permits.

We share only what is necessary to complete your transaction — for example, passing a payment reference to DANA or GoPay to confirm a deposit. We do not sell your data to advertisers or share your profile with any entity outside our operational partners.

Submit a deletion request via the in-account Privacy form or email our support team with your username. We process deletion requests within ten working days. Some data may be retained for the legally required period before permanent removal, as depends on local law.

We use essential session cookies to keep your lobby functional and optional preference cookies to remember your settings. You can manage or withdraw consent for non-essential cookies at any time via the cookie banner or the Cookies section inside your account settings.

Go to Settings → Profile inside your account to update your email address or contact number directly. For changes to your registered name or date of birth, contact our support team via live chat (08:00–23:00 WIB) and they will guide you through the verification step required.

Related Pages

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